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Barbara Binder

CNS - Breast Care Nurse

Barbara qualified as a nurse in 1979 at Oldchurch Hospital in Essex and has been at London Bridge Hospital since 2008.

Prior to joining London Bridge Hospital Barbara worked as a district nurse and school nurse in both primary and secondary schools, and has also done health promotion for her local council before developing her interest in Breast Cancer Care. Barbara worked for eight years at Bupa Roding Hospital as a Breast Care Specialist Nurse in symptomatic clinics and at Whipps Cross University Hospital as the Breast Screening Nurse in the Breast Screening Unit.

Barbara has gained qualifications in Breast Cancer Care, Cancer Nursing and as an Advanced Practitioner in Breast Cancer Care.

Barbara sees patients all the way through their journey pathway, and she is a point of contact throughout their treatment. Barbara also liaises with members of the multidisciplinary team at Guy's Hospital, and other departments within London Bridge Hospital to give best practice of care for our patients.

Claire Chitty BSc, RN BHF

CNS - Arrhythmia

Claire qualified as a nurse in 1994 and started as a Cardiac Nurse in 1995. She developed a special interest in ablations and devices. Claire was an Electrophysiology (EP) research nurse from 1999-2001 and moved to London Bridge Hospital in 2001.

London Bridge Hospital performs over 400 ablations a year, many for AF. Claire contacts all patients prior to admission for support, education and specific information, such as what drugs to start or stop and what to do about anticoagulation.

Claire refers patients to anticoagulation services as necessary – both private and NHS – and supports patients and their families before, during and after admission. She provides information to GPs and referring doctors about the procedures.

She is a member of the British Cardiac Society, Heart Rhythm UK and Heart Rhythm Society. Claire teaches on in-house and external Electrophysiology courses and presents at sessions for GPs and other healthcare professionals.

Claire also collects audit data on all of our EP patients for the national EP database and works closely with the whole EP team to improve quality and service.

Edna Dwyer

CNS - Urology

Edna qualified as a staff nurse in 1998 from Thames Valley University. Her first post was on an Acute Vascular Ward at Northwick Park Hospital. Over the years she has worked in many different specialties such as Acute Medicine at St Thomas’s Hospital and a Neurosciences High Dependency Unit in Sydney, Australia.

Edna’s interest has always been in urological nursing. Before taking on her current role as Urology Nurse Specialist at London Bridge Hospital in 2008, Edna was posted as a Urology Ward Sister at Guy’s Hospital.

Edna sees patients throughout their journey from the time of diagnosis to treatment and follow-up. This enables her to provide emotional support, information and advice to these patients, for whom she is the main point of contact after treatment.

Farida Edzla

CNS - Cardiology

Farida Edzla is a Clinical Nurse Specialist in Cardiology. She works with several Interventional Consultant Cardiologists at London Bridge Hospital. Her role involves telephone pre-assessment of cardiac patients prior to their admission, during which she provides information, answers their questions and explains the planned procedure. This service has proved to provide reassurance, establish rapport with patients and allay any uncertainties. In addition, both consultants and patients can contact her at any time.

This full-time role involves seeing cardiac patients on the cardiothoracic ward as well as on other wards in the hospital throughout their stay. These daily visits provide an opportunity to fully understand patients' concerns and aspirations, and also to ensure that patients' expectations are realistic and met from admission to discharge.

Delivery of evidence-based expert care and advice is pivotal to Farida’s role.

Farida Edzla was trained and qualified in the Philippines, and worked in CCU for several years in the Middle East. She came to the UK in 2000 where she worked in the NHS as a Cardiac Nurse Specialist after successfully completing the Cardiac Specialist Course at St. George’s University Hospital. She is involved in the education of staff. She initially worked as Deputy Manager on the Cardiothoracic ward prior to her secondment to CNS. In 2008, before joining London Bridge Hospital, she was filmed by a Philippine TV channel and her patients interviewed as an example of excellent service in Cardiology.

Pauline Ekessa

CNS - Cardiac Liaison Sister

Pauline joined London Bridge Hospital in 2004 and has worked in the Angiography department and on the 3rd floor. Pauline replaced Cathy Marshall as Cardiac Liaison Sister in early 2010.

The Cardiac Liaison role covers several different aspects of cardiac care. Pauline contacts all patients coming in for cardiac surgery by phone prior to admission and sees some patients in clinic. These pre-assessment calls and visits give support and information to the patients and their families with the aim of relieving anxiety pre- and post-operatively. They also allow ward staff to be more informed about their patients prior to admission.

Pauline is also involved with all patients who are undergoing Percutaneous Coronary Intervention (PCI) procedures under the cardiologists. Pauline works very closely with the cardiac physiotherapists to identify risk factors for heart disease and start the rehabilitation process for patients.

In addition to cardiac rehabilitation Pauline is involved with discharge planning, especially when there are complex issues such as warfarin, convalescence or district nursing needs. She also works closely with and assists the Cardiology and Arrhythmia Clinical Nurse Specialists in their absence.

Pauline is currently undertaking her MSc in Cardiology at Brighton University.

Margot Montgomery

CNS - Spinal Surgery

Margot Montgomery is a Clinical Nurse Specialist in Spinal surgery. She worked in the NHS for 10 years before joining the team at London Bridge Hospital.

Margot first trained as an enrolled nurse in Sydney Australia in 1992, going on to complete her Bachelor of Nursing Degree at the University of Sydney in 1995. In 1999 she gained a post-graduate Diploma in Peri-Operative Nursing. She then moved to London where she has spent time studying at the University of Greenwich to become a surgical practitioner.

Margot works with several spinal surgeons at London Bridge Hospital. Her role involves pre-operative assessment of surgical patients, during which she provides information and answers any question which may arise. This service both provides reassurance and establishes a rapport with patients prior to their admission. Margot also acts as the surgical assistant. In addition, both consultants and patients can contact her at any stage be it pre-admission or after discharge.

Anthonia Okorom

Palliative Care Nurse

Anthonia joined the Oncology Ward at London Bridge Hospital in 2004 as a newly qualified nurse. She was then promoted to a Senior Staff Nurse in 2007. Anthonia developed passion for palliative care and became the Deputy Palliative Care Nurse in 2008 and a Ward Junior Sister in 2009.

In view of pursuing her desire, she enrolled and completed an accredited palliative care core skills course with City University. She was appointed Palliative Care CNS in 2010. Her role is to ensure patients with chronic or life-limiting illnesses are supported. This involves providing emotional support, symptom management and support for families. She also facilitates continuity of patients' care in the community ensuring quality of life for a patient facing the end of life.

Anthonia has links with different community teams, hence initiating referrals to them to ensure patients have support at home on discharge. She encourages early referral to the services, which helps to build rapport with patients and families, while providing information and advice throughout their journey. Anthonia and the Consultant in Palliative Medicine run clinics on Friday in the Outpatients Department for symptom management and she review patients in the chemotherapy day unit if required during their visit. She remains the key point of contact for patients with symptoms issues.

Chris Vilas

Spinal Research Nurse

Chris Vilas is a Spinal Research Nurse who works with Neurosurgeons and Spinal Orthopaedic Surgeons here at London Bridge Hospital setting up a database of their outcomes.

He trained and qualified in the Philippines and came to England in 1999 to continue his nursing career in orthopaedics. He has become particularly interested in spinal issues and thus seized every opportunity to gain experience in dealing with patients with these conditions.

He provides information to newly-diagnosed spinal patients who are about to undergo surgery and subsequently reviews their outcomes. Chris’s work on the Outcomes of Posterior Lumbar Interbody Fusion has been nominated for the Laing & Buisson Clinical Outcomes of the Year award in 2007.

Chris is now commencing his dissertation for his Masters of Science in Healthcare Research program in King’s College London.

Suzette Bernard

Lymphodema & Breast Care CNS

Biography to be added in due course.

Our hotel services are delivered by fully trained, dedicated staff and backed by extensive, modern facilities. This means you can expect a high level of individual care and attention in a relaxing and restful environment during your visit.

We'll work hard to make your stay as comfortable as possible for both you and your visitors by providing the following:

Front of house
Catering
Portering
Housekeeping
Maintenance

Download our PDF brochure on Hotel Services.

To view our current inpatient menu's please see below:

A La Carte Menu
Breakfast Menu

Arabic versions:

A La Carte Menu
Breakfast Menu

Our promise is to ensure that your stay at London Bridge Hospital will be as comfortable as it can be before and after your medical treatment or operation. Our department managers are on hand to assist with any questions you may have regarding Hotel Services.

We pride ourselves on our commitment to listening to and learning from our customers. Please let us know when we have done well, so we can keep doing more of the same as well as letting us know where we can concentrate our efforts to improve.

The Institute of Hospitality (formerly the Hotel and Catering International Management Association) has developed a global benchmarking process, known as Hospitality Assured, applicable to all business types who provide a hospitality element.

In 2008, the Hotel Services Team at London Bridge Hospital set themselves an objective to achieve accreditation within this institute. During the course of the year, systems, documentation and training were examined, developed and improved to a point when assessment took place.

London Bridge Hospital, successfully achieved accreditation at our first assessment with a score of 66.8% this has since improved with a score under the Service and Business Excellence of 68.6% following our assessment in 2010. (compared to 68.4% in our last assessment). This is an outstanding achievement within the healthcare sector of the hospitality industry. The latest result shows consistency in management with improvement on 5 steps. With opportunity for improvement in some areas, we look forward to the challenge of addressing these as we now set our sights on retaining our Hospitality Assured status for a further year.

Should you have any queries or would like further information, please contact the following:

Hotel Services & Operational Projects Manager
Sheila D'Abreu: 020 7234 2234

Deputy Hotel Services Manager
Gareth Evans: 020 7234 2020

Estates Manager
Chris Sweeney: 020 7234 2004

Housekeeping Manager
Janet Perry: 020 7234 2052

Chamberlain’s Wharf

The present Victorian Chamberlain’s Wharf building, which houses the London Bridge Hospital’s Main Building, was built as a warehouse in the 1860s. It replaced earlier warehouses, which had been rebuilt several times and dated back to the seventeenth century. Before that time, the site had been occupied by one of the splendid ecclesiastic palaces, the Inn of St Augustine’s Abbey, which was turned into warehouses after Henry VIII closed down the monasteries and sold off church property. The previous Chamberlain’s Wharf buildings were destroyed in the disastrous Great Fire of Tooley Street, which burned out many hundreds of square feet of warehouses in 1861. Chamberlain's was then rebuilt as a single building, with the ground plan of the old multiple building lending to its particular shape on the entrance front.

The earlier buildings were spared a fire in 1843, which destroyed all the buildings upstream, including St Olave’s Church. The warehouses were built anew with the church being restored to its eighteenth century condition. The warehouse was used for tea storage and goods from the Baltic.

St. Olaf House

St Olaf House, which houses the London Bridge Hospital’s Consulting and Administration Rooms, was built as the Headquarters for Hay’s Wharf in 1931. This fine example of an Art Deco building was designed by the famous architect, H.S. Goodhart - Rendel, and is one of his best known works. It is a listed building with its well-known river façade and Doulton faience panels by Frank Dobson, showing dock life and the unloading of goods, ‘Capital, Labour and Commerce’. It’s boardroom, the heart of this Pool of London Wharfage Empire, has been used in several television commercials, including British Airways.

The Chairman of Hay’s Wharf, Sir David Burnett, was also an artist who drew several scenes on the docks, including the Chamberlain’s Wharf area. As the docking industry moved downriver to Tilbury, it was Sir David who started the move to a commercial development of the area, with offices, shops, housing and the founding of the London Bridge Hospital.

The site of St Olaf House had been occupied for many centuries by the historic St Olave’s Church, which was the parish church for the area and which remained through all the changes to the district right up to 1928. The tower has always been a landmark in the area through medieval times, and was replaced by a fine new tower as part of its rebuilding in the eighteenth century to the designs of Henry Flitcroft, a well-known architect of the period.

Emblem House (Incorporating Denmark House)

Emblem House and Denmark House, which house the London Bridge Hospital’s Outpatient Centre, were both built in 1900 as shipping and general offices. The larger Emblem House has an interesting façade all in faience, and Denmark House has a large intricate stone sculpture at roof level showing a merchant ship. This is typical of the offices that served the adjacent wharfs, all bringing in many varieties of food products, so much so that this side of the Pool of London was known as the ‘Larder of London’.

The extensive cellars were used for storage, including the Czar of Russia’s silver reserves, and later that of Lenin’s, which were shipped out of the building when necessary in a plain-looking bread delivery van.

29-33 Tooley Street

Nos. 29-33 Tooley Street, which house the London Bridge Hospital’s Women’s Centre, were built in 1860 as shipping offices. Through much of the later nineteenth century, most of Tooley Street was fronted by very similar four-storey buildings.

These were progressively replaced by the end of the century with huge six-storey warehouse fronts on the north side of Tooley Street, and on the south side by the ever-widening railway viaduct to the busy London Bridge Station.

In the eighteenth and nineteenth centuries, Tooley Street progressively became a dock road, serving the giant warehouses of the Pool of London, whereas before it had been a route of pilgrimage to Bermondsey Abbey, crossing various fish-filled streams, fronted by a whole series of large church palaces and the riverside town houses of the church dignitaries.

27-29 Tooley Street, London SE1 2PR
Tel: 020 7407 3100
more contact details »

2011 marked the celebration of London Bridge Hospital’s 25th Anniversary this became an ideal time for us to start building relationships with the local Southwark and City communities.

London Bridge Hospital’s aim was to build links with the local community and support those who may benefit from a helping hand.

The hospital’s chosen charity we endeavour to raise funds for is the very deserving Connect. Connect is a charity for people living with aphasia, a communication disability which usually occurs after stroke or brain injury.

Connect works alongside people with aphasia and their families to develop communication and rebuild confidence.

To find out more about Connect click here

Previous Events

Christmas Carol Singing in support of Connect.

Monday 19^th December 2011 invited Orpington Brass Band, the band played traditional Christmas music outside the hospital together with a church choir, who later sung carols around the hospital wards. It was a fantastic evening raising over £

2012 Events

A full list of forthcoming events will be uploaded in due course.

Staff Events

Staff members across the Hospital are often involved in raising funds for different charities, look out for details of events which staff have been involved in, in due course.

HCA London's number 1 private hospital group

HCA Hospitals, the leading private healthcare provider in London, comprises a network of the capital's most respected and long-established private hospitals.

With national awards for achieving gold standard quality in healthcare,* and outcome data that outperforms some of London's most recognised acute hospitals, we're proud to publish how we have performed in key areas.

It's all part of our ongoing commitment to lead the way in quality standards in healthcare.
HCA HOSPITALS - LONDON'S AWARD-WINNING PRIVATE HOSPITALS

Download the Full HCA Quality Report PDF
Or visit the website - www.hcaqualityreport.co.uk

* Laing & Buisson Independent Healthcare Awards 2006

London Bridge Hospitals priority is to ensure that all patients are cared for in a way that is safe, effective, efficient and fair and that we provide high quality clinical services that meet our patients needs. Clinical governance has been described as the framework in which excellent clinical care will flourish and we are continuing to embed and strengthen our integrated governance (which includes both clinical and non clinical risk management) processes and systems across all areas of the hospital.

Clinical Governance is comprised of seven elements known as ‘pillars’:

Patient and Public Involvement;
Clinical Audit;
Risk Management;
Clinical Effectiveness;
Staffing and Staff Management;
Educating and Training;
Use of Information.

Although the CEO has overall responsibility for the quality of care provided by the hospital, he is supported by the CNO, a Director of Clinical Standards, a Clinical Governance Manager and quality working group’s who oversee the development of each of the pillars mentioned above.

The membership and terms of reference for each group is reviewed regularly to ensure adequate representation of appropriate doctors, nurses and therapists and others with useful expertise. We are also keen to ensure the voices of our patients are heard and carry out monthly patient feedback questionnaires and have established a Patient Focus Group which patients are encouraged to attend.

There is an overarching Clinical Governance Strategy and each pillar is supported by an individual and more focused strategy and associated action plans. The strategies and action plans form the basis of the overall Integrated Governance Development Plan which is influenced by Senior Management, Heads of Department and patient and user feedback. Incorporated in this strategy is the external validation of our clinical outcomes. We were the first private hospital to have submitted our data to the Cardiothoracic Audit Database and also take part in the BPEG, Quality Indicator Programme, National Hip Registry and Heart Valve Registry.

External Accreditation

The hospital have both BUPA Breast and BUPA Colorectal accreditations and are currently working towards BUPA Gynecological accreditation. We are also part of the HCA Cancer Network.

In addition to mandatory registration with the Healthcare Commission, we voluntarily seek accreditation from HAQU, ISO etc.

Our Sterilising and Decontamination Department (CDU) have recently been assessed and certified as successfully meeting the requirements for decontamination of medical and surgical instruments in accordance with the requirements of:

ISO 9001:2000

ISO 13485:2003

and

Directive 93/42/EEC
Annex V (sterility aspects)

Staff Training and Professional Development

All clinical staff are registered with the appropriate professional bodies. Whilst formal training and education, including university courses, assist in maintaining staff competency , we also have a considerable full range of work-based, in-house workshops which includes basic/advanced life support, infection control, health and safety and customer care.

London Bridge Hospital is committed to providing first class clinical and nursing care. Dedicated and highly trained staff at every level ensure that patients receive the best possible treatment, making your stay as pleasant and comfortable as possible.

Whether you are an inpatient, day case or outpatient you will be cared for by a team of professionals:

The consultant who arranged your admission will be in charge of your care and is responsible for keeping you fully informed of all treatments and clinical procedures.
The clinical and nursing care is managed by the Chief Nursing Officer and a team of senior nurses and other healthcare professionals.
The nursing care on the wards and in department is led by a Senior Nurse Manager and a team of experienced Registered Nurses. Healthcare Assistants and ancillary staff are trained to a high level to assist with care.

In addition to this care there is a senior Nurse Manager on duty 24 hours a day who is responsible for the organisational management of the hospital. He or she is always available to address clinical and management issues; they can be contacted by using the bleep system.

A team of specialist nurses who are experts in their field are also available. These include:

Acute Pain Nurse Consultants
Pre-admission Nurses
Cardiac Services Specialist Nurses including Arrhythmia Nurse and Rehabilitation Nurses
Chemotherapy Nurses
Palliative Care Specialist Nurse
Urology Nurse
Dialysis and Renal nurses
Critical Care Outreach Nurses
Diabetes Specialist
Spinal Nurse Specialist
Resident Medical Officers (fully qualified doctors) are available, on site, 24 hours a day
Consultant Intensivists who specialise in critical care (ITU/HDU) are available 24 hours a day
A comprehensive hotel services team including caterers, porters, and front of house staff provide a high standard of support.

Quality Assured

LBH participates in a rigorous quality programme to provide a high level of Clinical Governance. This programme includes audit of clinical outcomes and submission of data to national databases. This allows comparison of the hospital's results with other healthcare facilities, both independent and NHS.

Responsibility for clinical governance lies with the Chief Nursing Officer, the Director of Clinical Standards (a Consultant Physician) and a dedicated Clinical Governance Manager.

In addition to mandatory registration with the Healthcare Commission, London Bridge Hospital is accredited with Healthcare Quality Service, Investors in People and ISo 3000.

Staff training and professional development

All Clinical staff are professionally registered and undergo a range of annual updates. These include basic and advanced life support, infection control, health & safety and customer care. In addition staff undertake numerous post graduate educational courses to ensure that patients receive the most up to date and experienced based care.

Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we at London Bridge Hospital will strive to deliver high quality, cost-effective healthcare in the communities we serve. In pursuit of our mission, we believe the following statements are essential and timeless:

We recognise and affirm the unique and intrinsic value of each individual.
We treat all those we serve with compassion and kindness.
We act with honesty, integrity and fairness in the way we conduct our business and in our personal behaviour.

We trust our colleagues as valuable members of our healthcare team and pledge to treat each other with loyalty, respect and dignity.

London Bridge Hospital has a great deal of experience in meeting the cultural needs of international patients and offers a service dedicated to caring for our patients and visitors from all over the world.

The International Department provides support from the moment a medical report is received right through to assistance with arranging transport home, ensuring international patients feel at ease about coming to London for treatment and feel at home during their stay at London Bridge Hospital.

The International Service

The Department is open Monday to Friday from 8:30am until 7:30pm and a 24-hour emergency service is available outside these hours and at weekends.
All patients and their relatives are met upon arrival at London Bridge Hospital and assistance is provided with admission including accompanying patients and relatives to their rooms.
Upon admission, Health and Safety regulations and the fire routine is explained and the International department also provides information on the equipment in the room, a description of the hospital and the services provided.
It also provides a vital service to all non-English speaking patients and acts as a liaison and interpreter between patients, consultants, ward staff and other departments. The staff from the Internatinoal Department are also on hand to deal with any problems or complaints if they arise. Our chefs offer a separate Middle East menu and other room services include Arabic language TV and newspaper services.
Services for visitors and patients' relatives include arranging transport both to and from the Hospital and/or airport, and locating suitable accommodation. The International department constantly strives to improve and update the services it provides and would welcome any comments or feedback and suggestions for improvement.

For more information about London Bridge Hospital's International Service please contact our International Patient Manager, Mohammed Hashem on:

Tel: +44(0) 20 7234 2459
Fax: +44(0) 20 7234 2258
Email:

"Internationally renowned for the highest standards of private healthcare"

Welcome to London Bridge Hospital. With advanced surgical and medical facilities and friendly, professional staff, we are committed to providing you with excellence across a wide range of specialties.

London Bridge Hospital has been delivering high quality healthcare since 1986. The newly-refurbished hospital overlooks the River Thames and Tower Bridge and is within easy reach of the City and south-eastern counties. With over one hundred en-suite, air conditioned rooms, we aim to make your stay as pleasant and as comfortable as possible, and we are always happy to discuss any individual requirement that you may have.

Whether you are an inpatient, day case or outpatient you will be cared for by a team of professionals who are dedicated to ensuring you receive the best possible treatment. All clinical staff are professionally registered and undergo a range of annual updates to ensure that all patients receive the utmost care and medical attention to bring about a speedy recovery.

The comprehensive range of healthcare services available at London Bridge Hospital ensure that, whatever your ailment, you will always receive the best possible medical care. If you would like to make an appointment, please click here. For any further information please call +44 (0)20 7407 3100.

Please note, we do not specialise in Paediatric Care at the London Bridge Hospital and are unable to see or treat children under the age of 16 years. Please visit our sister hospital The Portland Hospital who can treat patients under the age of 16.

Patient Feedback:

London Bridge Hospital is proud of their patient care and work hard to make each patients time with the hospital as pleasant as possible, a brief summary of patient feedback is outlined below:

The patient’s survey is an important indicator of how well the hospital achieves its standards and monitors the results.
The HCA patient feedback survey measures the barometer of patient opinion in a number of key areas, with particular emphasis on care and communication.

The results compare favourably with similar private hospitals in the London area and with the NHS national patient survey.

During the period January 1st to December 31st 2009, the London Bridge Hospital received 2,625 completed patient feedback questionnaires.
98.9% of patients responded with their overall quality of care rating as ‘good or better’

Key Findings for the London Bridge Hospital:

• Top or equal top rated hospital for four years
• Best ever results for admission, accommodation, cleanliness, departure and catering
• The London Bridge Hospital is the only hospital to have achieved a score of over 90% for four consecutive years
• Overall satisfaction with catering increases by over 10%

On other key issues, the patient rating were as follows (all % good or better)

• Overall impression of admission 97.7%
• Overall nursing care 98.5%
• Accommodation 96.7%
• Catering 93.9%
• Departure 96.2%

All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We asked patients whether they were treated with respect and dignity while they were in hospital and 97.6% told us they were.

One of the patients main concerns is the level of cleanliness maintained in the hospital.
In 2009, 98.6% rated the cleanliness of their room as ‘good or better’ and 99.4% rated the overall cleanliness in the hospital as good or better.

To download a copy of our Quality Report leaflet, please click here

The London Bridge Hospital is pleased to announce that 98.5% of the hospitals patients say they would recommend the hospital to family and friends.

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