LBH Testimonials

London Bridge Hospital Professional Nursing Staff

London Bridge Hospital is committed to providing first class clinical and nursing care. Dedicated and highly trained staff at every level ensure that patients receive the best possible treatment, making your stay as pleasant and comfortable as possible.

Whether you are an inpatient, day case or outpatient you will be cared for by a team of professionals:

• The consultant who arranged your admission will be in charge of your care and is responsible for keeping you fully informed of all treatments and clinical procedures.
• The clinical and nursing care is managed by the Chief Nursing Officer and a team of senior nurses and other healthcare professionals.
• The nursing care on the wards and in department is led by a Senior Nurse Manager and a team of experienced Registered Nurses. Healthcare Assistants and ancillary staff are trained to a high level to assist with care.

In addition to this care there is a senior Nurse Manager on duty 24 hours a day who is responsible for the organisational management of the hospital. He or she is always available to address clinical and management issues; they can be contacted by using the bleep system.

A team of specialist nurses who are experts in their field are also available. These include:

• Acute Pain Nurse Consultants
• Pre-admission Nurses
• Cardiac Services Specialist Nurses including Arrhythmia Nurse and Rehabilitation Nurses
• Chemotherapy Nurses
• Palliative Care Specialist Nurse
• Urology Nurse
• Dialysis and Renal nurses
• Critical Care Outreach Nurses
• Diabetes Specialist
• Spinal Nurse Specialist
• Resident Medical Officers (fully qualified doctors) are available, on site, 24 hours a day
• Consultant Intensivists who specialise in critical care (ITU/HDU) are available 24 hours a day
• A comprehensive hotel services team including caterers, porters, and front of house staff provide a high standard of support.

Clinical Nurse Specialists

At London Bridge Hospital we have a team of Clinical Nurse Specialists who have been trained to the highest standard in their field of clinical expertise. They work with other nurses to advance their nursing, improve overall outcomes and provide clinical expertise to improve care.

A Clinical Nurse Specialist will develop a one-to-one relationship with patients and their families and, as the main point of contact, helps to navigate a seamless patient journey throughout treatment.

Other roles performed by the team include clinical practice, teaching, research, consulting, management and health promotion. The primary goal of a Clinical Nurse Specialist is the continuous improvement of patient outcomes and nursing care.

London Bridge Hospital History

Chamberlain's Wharf

The present Victorian Chamberlain's Wharf building, which houses the London Bridge Hospital's Main Building, was built as a warehouse in the 1860s. It replaced earlier warehouses, which had been rebuilt several times and dated back to the seventeenth century. Before that time, the site had been occupied by one of the splendid ecclesiastic palaces, the Inn of St Augustine's Abbey, which was turned into warehouses after Henry VIII closed down the monasteries and sold off church property. The previous Chamberlain's Wharf buildings were destroyed in the disastrous Great Fire of Tooley Street, which burned out many hundreds of square feet of warehouses in 1861. Chamberlain's was then rebuilt as a single building, with the ground plan of the old multiple building lending to its particular shape on the entrance front.

The earlier buildings were spared a fire in 1843, which destroyed all the buildings upstream, including St Olave's Church. The warehouses were built a new with the church being restored to its eighteenth century condition. The warehouse was used for tea storage and goods from the Baltic.

Hospital Redevelopment

As part of our commitment to provide the best facilities for our patients, we have been carrying out an extensive refurbishment programme to the hospital.  To date we have built two new operating theatres, and have refurbished our bedrooms and bathrooms.

We are now proceeding with our innovative project in the atrium in the main hospital; this project will provide the hospital with an additional ten bedded state of the art critical care unit and in-patient bedrooms.

During your stay you may encounter some disturbance from this work. The contractors will endeavour to keep noise levels as low as possible and any necessary noisy building work will be carried out at pre-arranged times.  We will try to keep any disturbance to a minimum however if this does become a problem please notify a member of staff who will speak to our engineers to get any noise reduced.

If you have any concerns or queries on any of the above during your stay please do not hesitate to call the help line on ext 42444 (whilst at the hospital). The member of staff on the helpline will take your details and notify the Estates Manager who will liaise with the contractors and nursing management to reduce the noise or stop it altogether.  Please accept our sincere apologies in advance for any inconvenience that may be caused during your stay at London Bridge Hospital.

John Reay
Chief Executive Officer

June 2011

London Bridge Hospital has been delivering high quality healthcare since 1986. The newly-refurbished hospital overlooks the River Thames and Tower Bridge and is within easy reach of the City and south-eastern counties. With over one hundred en-suite, air conditioned rooms, we aim to make your stay as pleasant and as comfortable as possible, and we are always happy to discuss any individual requirement that you may have.

Whether you are an inpatient, day case or outpatient you will be cared for by a team of professionals who are dedicated to ensuring you receive the best possible treatment. All clinical staff are professionally registered and undergo a range of annual updates to ensure that all patients receive the utmost care and medical attention to bring about a speedy recovery.

The comprehensive range of healthcare services available at London Bridge Hospital ensure that, whatever your ailment, you will always receive the best possible medical care. If you would like to make an appointment, please click here. For any further information please call +44 (0)20 7407 3100.

Please note, we do not specialise in Paediatric Care at the London Bridge Hospital and are unable to see or treat children under the age of 16 years. Please visit our sister hospital The Portland Hospital who can treat patients under the age of 16.

Our Mission

Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we at London Bridge Hospital will strive to deliver high quality, cost-effective healthcare in the communities we serve. In pursuit of our mission, we believe the following statements are essential and timeless:

• We recognise and affirm the unique and intrinsic value of each individual.
• We treat all those we serve with compassion and kindness.
• We act with honesty, integrity and fairness in the way we conduct our business and in our personal behaviour.

We trust our colleagues as valuable members of our healthcare team and pledge to treat each other with loyalty, respect and dignity.

Patient Feedback

We are proud of our patient care and work hard to make each patient's time with us as pleasant as possible. Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.

During the period January 1st to December 31st 2011 London Bridge Hospital received 2,826 completed patient feedback questionnaires.

All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We asked patients whether they were treated with respect and dignity while they were in the hospital and 97.2% told us they were.

Another issue of concern to many patients is the level of cleanliness maintained in the hospital. This year 99.4% rated the cleanliness of their room as 'good or better' and 99.5% rated the overall cleanliness in the hospital as 'good or better'.

And finally we are proud to report that 99.2% of our patients tell us they would recommend London Bridge Hospital to their family and friends.

Useful Links

www.drwaynecottrell.com

London Bridge Hospital Websites

Support Services

Spiritual Care

As part of the high standard of holistic care at London Bridge Hospital, Spiritual Care is provided by the Hospital Chaplain. In this role, the hospital chaplain has permission to officiate from the Diocese of Southwark, part of the Church of England. The hospital chaplain can visit patients of any faith or none and is able to administer Holy Communion on request.

London Bridge Hospital has close links with Guy’s Hospital Spiritual Care Team to provide multi-faith support. A Roman Catholic Priest is also available and can be contacted via the hospital chaplain or out of hours via the Senior Sister in charge of the hospital. Whilst London Bridge Hospital does not have a Chapel, relatives and visitors may like to visit Southwark Cathedral.

Annual Memorial Service

A Thanksgiving and Remembrance Multi-faith Service is held each April in Southwark Cathedral, London SE1. Family and friends of deceased patients are invited by letter from the Chaplain to attend this service.

Supporting Local Charities

2011 marked the celebration of London Bridge Hospital’s 25th Anniversary this became an ideal time for us to start building relationships with the local Southwark and City communities.

London Bridge Hospital’s aim was to build links with the local community and support those who may benefit from a helping hand.

The hospital’s chosen charity we endeavour to raise funds for is the very deserving Connect. Connect is a charity for people living with aphasia, a communication disability which usually occurs after stroke or brain injury.

Connect works alongside people with aphasia and their families to develop communication and rebuild confidence.  

To find out more about Connect click here 

2012 Events

Charity Bingo Night in support of Connect

On Friday 2nd November, London Bridge Hospital organised a Charity Bingo Night for all HCA staff members. The event was a great success and raised just under £800 for Connect. Attendees played four rounds of Bingo, winning a prize for the first 'line' or 'sandwich' of numbers and a prize for shouting 'Bingo!' with a full house.

London Bridge Hospital would like to thank the Charity Bingo Night Raffle Prize Sponsors including:

Charity Salsa Evening in support of Connect

On Thursday 28th June 2012, staff members from London Bridge Hospital and HCA danced the night away at a Salsa Evening to raise money for Connect. The event was a huge success, raising over £700 for the charity. Attendees received a beginners salsa lesson followed by the opportunity to free-style salsa dance the night away to the Columbian band, Bachetera.

London Bridge Hospital would like to thank our sponsors for the evening, including Valerie Chan for organising the Salsa Class:

Charity Pub Quiz in support of Connect

Following the success of the previous charity pub quiz, on Wednesday 2nd May 2012, London Bridge Hospital staff members took part in a second charity pub quiz to raise money for Connect. It was a great evening with 11 teams taking part. Team 'Physiotherapists' were crowned winners and the event raised £631 for Connect

2011 Events

Charity Pub Quiz in support of Connect

On Thursday 10th November 2011, staff members from London Bridge Hospital took part in a charity pub quiz, by forming eight teams they competed to become quiz champions and raised £500 for Connect.

Christmas Carol Singing in support of Connect

On Monday 19th December 2011 we invited Orpington Brass Band, to play traditional Christmas Carols outside the hospital together with a church choir, who later sung carols around the hospital wards.

Staff Events

Staff members across the Hospital are often involved in raising funds for different charities, look out for details of events which staff have been involved in, in due course.

HCA London's number 1 private hospital group

HCA Hospitals, the leading private healthcare provider in London, comprises a network of the capital's most respected and long-established private hospitals.

With national awards for achieving gold standard quality in healthcare,* and outcome data that outperforms some of London's most recognised acute hospitals, we're proud to publish how we have performed in key areas.

It's all part of our ongoing commitment to lead the way in quality standards in healthcare.

HCA HOSPITALS - LONDON'S AWARD-WINNING PRIVATE HOSPITALS

Download the Full HCA Quality Report PDF

Or visit the website - www.hcaqualityreport.co.uk

* Laing & Buisson Independent Healthcare Awards 2006

London Bridge Hospital Executive Team

London Bridge Hospital Accreditations

London Bridge Hospitals priority is to ensure that all patients are cared for in a way that is safe, effective, efficient and fair and that we provide high quality clinical services that meet our patients needs. Clinical governance has been described as the framework in which excellent clinical care will flourish and we are continuing to embed and strengthen our integrated governance (which includes both clinical and non clinical risk management) processes and systems across all areas of the hospital.

Clinical Governance is comprised of seven elements known as ‘pillars’:

• Patient and Public Involvement;
• Clinical Audit;
• Risk Management;
• Clinical Effectiveness;
• Staffing and Staff Management;
• Educating and Training;
• Use of Information.

Although the CEO has overall responsibility for the quality of care provided by the hospital, he is supported by the CNO, a Director of Clinical Standards, a Clinical Governance Manager and quality working group’s who oversee the development of each of the pillars mentioned above.

The membership and terms of reference for each group is reviewed regularly to ensure adequate representation of appropriate doctors, nurses and therapists and others with useful expertise. We are also keen to ensure the voices of our patients are heard and carry out monthly patient feedback questionnaires and have established a Patient Focus Group which patients are encouraged to attend.

There is an overarching Clinical Governance Strategy and each pillar is supported by an individual and more focused strategy and associated action plans. The strategies and action plans form the basis of the overall Integrated Governance Development Plan which is influenced by Senior Management, Heads of Department and patient and user feedback. Incorporated in this strategy is the external validation of our clinical outcomes. We were the first private hospital to have submitted our data to the Cardiothoracic Audit Database and also take part in the BPEG, Quality Indicator Programme, National Hip Registry and Heart Valve Registry.

External Accreditation

The hospital have both BUPA Breast and BUPA Colorectal accreditations and are currently working towards BUPA Gynecological accreditation. We are also part of the HCA Cancer Network.

In addition to mandatory registration with the Healthcare Commission, we voluntarily seek accreditation from HAQU, ISO etc.

Our Sterilising and Decontamination Department (CDU) have recently been assessed and certified as successfully meeting the requirements for decontamination of medical and surgical instruments in accordance with the requirements of:

ISO 9001:2000

ISO 13485:2003

and

Directive 93/42/EEC
Annex V (sterility aspects)

Staff Training and Professional Development

All clinical staff are registered with the appropriate professional bodies. Whilst formal training and education, including university courses, assist in maintaining staff competency , we also have a considerable full range of work-based, in-house workshops which includes basic/advanced life support, infection control, health and safety and customer care.