Our hotel services are delivered by fully trained, dedicated staff and backed by extensive, modern facilities. This means you can expect a high level of individual care and attention in a relaxing and restful environment during your visit.
We'll work hard to make your stay as comfortable as possible for both you and your visitors by providing the following:
- Front of house
- Catering
- Portering
- Housekeeping
- Maintenance
Download our PDF brochure on Hotel Services or our Room Service Menu (Breakfast, Lunch, Dinner) for more detailed information.
Our service promise to you is:
- We're committed to a smooth and efficient service.
- We will always prepare special meals to your request and cater for specific dietary requirements.
- Snacks and beverages will be delivered to your room within 30 minutes of your request.
- Your room will be cleaned and fresh linen provided every day.
- Your room will be provided with a telephone for outside calls and assistance with your baggage is available at all times.
The Institute of Hospitality (formerly the Hotel and Catering International Management Association) has developed a global benchmarking process, known as Hospitality Assured, applicable to all business types who provide a hospitality element.
In 2008, the Hotel Services Team at the London Bridge Hospital have set themselves as an objective to achieve accreditation within this institute. During the course of the year, systems, documentation and training were examined, developed and improved to a point when assessment took place.
We, London Bridge Hospital, successfully achieved accreditation at our first assessment with a score of 66.8%, which is an outstanding achievement within the healthcare sector of the hospitality industry. With opportunity for improvement in some areas, we look forward to the challenge of addressing these as we now set our sights on re-accreditation in 2009 with an improved score.
Should you have any queries or would like further information, please contact the following:
Hotel Services & Operational Projects Manager
Sheila D'Abreu: 020 7234 2234
Deputy Hotel Services Manager
Andrew Dawson: 020 7234 2020
Estates Manager
Chris Sweeney: 020 7234 2004
Chef Manager
Andy Hay: 020 7234 2042