Hotel Services Team at London Bridge Hospital receives Hospitality Assured accreditation
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. The Hospitality Assured process encourages businesses to look at their own operation for the customer’s perspective and to see where improvements should be made to benefit the business.
This is done by looking at how businesses score against the criteria in Hospitality Assured's nine step standard. The Hotel Services Team at London Bridge Hospital has worked hard to achieve accreditation within this institute. In order to qualify, systems, documentation and training were examined, developed and improved, before an assessment took place.
London Bridge Hospital successfully achieved accreditation at our first assessment, with a score of 66.8%; this has since improved, with a score under the Service and Business Excellence of 68.6%* – a leading achievement within the healthcare sector of the hospitality industry.
Mark Greene, Hotel Services Manager, is thrilled with the recent news and told us "the Hotel Services team has worked really hard over the years and is continuously working hard to ensure our patients are cared for in the most pleasant environment."
Well done to the Hotel Services Team!