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London Bridge Hospital rated ‘Outstanding’ by the CQC

09 February 2017

London Bridge Hospital, part of HCA Healthcare UK, has been rated outstanding by national regulators the Care Quality Commission.

From delivery of acute complex care to the provision of outpatient and diagnostic treatment, London Bridge Hospital cares for thousands of patients every year across a range of specialities including cardiac care, liver treatment, gynaecology, oncology, neurology, orthopaedics and physiotherapy.
The outstanding CQC rating was shared across the 124 bed, 6 surgery hospital at London Bridge and centres at The Shard, 31 Old Broad Street and 120 Old Broad Street.

The CQC found several examples of outstanding practice that enable the delivery of high quality, patient centred care, including; 

  • No waiting times for patients to be seen in a clinic or admitted to the hospital if a procedure was required.  
  • An ‘excellent’  network of multi-disciplinary  teams (11 in total) including cardiac, breast, renal and GI bringing together teams including consultants, nurses, physiotherapists, nutritionists, oncology specialists and others to discuss the best way to treat a patient. 
  • Highly trained Resident Medical Officers with expertise in the specialist area they worked in.  Across London Bridge Hospital the CQC found staff that were ‘highly motivated individuals who aimed to deliver the highest quality care’.
  • A team of consultants that ensured that they were available for their own patients as well as on an on-call basis. 
  • Innovating for quality care 
Innovation is part of London Bridge Hospital’s aim to deliver the highest quality care to patients. The  CQC remarked that they saw ‘innovative practice throughout the hospital including new research taking place in theatre, new infection prevention and control practices and safer medicines management through use of an electronic key system’.
The Critical Care Unit was praised for active involvement ‘in national research programmes which resulted in developing innovative and new ways of working and improving standards of care for patients’.
The hospital was also found to have the latest equipment and facilities- this includes a hybrid catheterisation laboratory enabling consultants to image any part of the body that can be used when they perform complex medical procedures.
Janene Madden, CEO of London Bridge Hospital, said;   
“This outstanding result reflects the high quality and compassionate patient care delivered throughout the Hospital. I am extremely proud of our dedicated team of doctors and staff who commit every day to going above and beyond.  
“It is great to see that the CQC have recognised London Bridge Hospital's commitment to innovation. Whether this is through new technologies and state-of-the-art facilities, contributions to national research or developing new ways of working, this is central in our drive to continually raise standards and improve care for patients. 
“I’d like to extend my thanks to John Reay, now President of Operations at HCA UK, for the outstanding leadership he provided during his tenure at London Bridge Hospital that undoubtedly played a huge part in this achievement.”
Ellen Armistead, CQC’s Deputy Chief Inspector of Hospitals, said: 
“Leadership at both a local and senior level was visible and staff were overwhelmingly positive about the support they received from their managers. They felt that they could raise issues in a timely manner and their concerns would be listened to and acted upon.
“Staff were encouraged and motivated to take part in learning opportunities provided by the hospital. Learning included master’s degrees, specialist training in renal, intensive care and cardiac conditions.
“We saw several areas of Outstanding practice at The London Bridge Hospital. An electronic key for use when obtaining and dispensing medication had been introduced to make medicines management safer. It allowed staff to see which member of staff had accessed medicines cupboards and reduced delays in patients receiving their medications.”
CQC officials looked across the broad range of services offered at the hospital from the most complex care right through to outpatient and imaging services. Core services reviewed were medical care; surgery, critical care, and outpatients, diagnostics and imaging.