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General News

Patient Feedback Summary

25 March 2009

The HCA patient feedback survey measures the barometer of patient opinion in a number of key areas, with particular emphasis on care and communication.

The results compare favourably with similar private hospitals in the London area and with the NHS national patient survey.

London Bridge Hospital is proud of their patient care and work hard to make each patients time with the hospital as pleasant as possible.
The patient’s survey is an important indicator of how well the hospital achieves this and monitor the results.

During the period January 1st to December 31st 2008, the London Bridge Hospital received 2,670 completed patient feedback questionnaires.
99.3% of patients responded with their overall quality of care rating as ‘good or better’

Key Findings for the London Bridge Hospital:

• Top or equal top rated hospital for four years
• Best ever results for admission, accommodation, cleanliness, departure and catering
• The London Bridge Hospital is the only hospital to have achieved a score of over 90% for four consecutive years
• Overall satisfaction with catering increases by over 10%

On other key issues, the patient rating were as follows (all % good or better)

• Overall impression of admission 98.4%
• Overall nursing care 98.6%
• Accommodation 97.0%
• Catering 93.1%
• Departure 96.5%

All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We asked patients whether they were treated with respect and dignity while they were in hospital and 97.3% told us they were.

One of the patients main concerns is the level of cleanliness maintained in the hospital.
In 2008, 98.6% rated the cleanliness of their room as ‘good or better’ and 99.4% rated the overall cleanliness in the hospital as good or better.

The London Bridge Hospital is pleased to announce that 98.5% of the hospitals patients say they would recommend the hospital to family and friends.