At London Bridge Hospital our priority is to ensure that all patients are cared for in a way that is safe, effective and efficient. The aim is to provide excellent care, meeting the needs of each patient and ensuring high levels of patient satisfaction.
We are also a learning organisation; supporting continual staff education and development, monitoring performance, listening to feedback from patients and service users and responding and improving when incidents occur or concerns are raised.
Clinical governance is a framework through which organisations are accountable for continuously improving the quality of services, safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.
At London Bridge Hospital we achieve this by:
- Ensuring effective risk management processes are in place to proactively minimise risks to patients, visitors and staff
- Continual assessment of the quality and effectiveness of care and service through audit and feedback from patients
- Promoting an open and learning focussed safety culture
- Learning from errors to ensure improvements are implemented to reduce the risk of re-occurrence
- Sharing successes and celebrating good practice
All staff at London Bridge Hospital are responsible for, and contribute to, good clinical governance. We do this through providing a high quality service, assessing our performance, responding to feedback, continually learning and improving and speaking out if there are concerns. We are all accountable for the quality of our own work and that of our teams and the clinical governance framework makes this much more specific.
Clinical governance is supported by a central clinical governance team, based in the facility, which provides support, guidance and co-ordination of:
- Clinical Auditing
- Patient Experience and Complaints management
- Patient Safety Incident management
- Risk management
- Policy development
- Multidisciplinary Team reviews
The team is led by the Head of Governance. The Chief Executive Officer has overall responsibility for the quality of care provided by the hospital and is supported by the Chief Nursing Officer, Medical Director and Clinical Governance Medical Lead.