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Whether you are a patient, relative or a visitor to London Bridge Hospital, we hope your experience is positive. We ask that if you do encounter any problems, however small, you tell us. We are continually striving to improve our service and care, and your comments and feedback will help us to do this.

  • If possible, please tell us of your concerns while you are in the hospital. Patient Satisfaction Questionnaires are available in all patient rooms and can also be obtained from the nursing stations on the ward. Every one is read and noted and action is taken as required.
  • Each clinical department has a manager. Please ask to speak to them directly - they are always happy to help.
  • Write to the hospital's Chief Executive Officer:
    Mr John Reay
    London Bridge Hospital
    27 Tooley Street
    London
    SE1 2PR
    Or email us at: info@lbh.hcahealthcare.co.uk, for the attention of the CEO.

What happens next?

  • If your complaint is verbal, we try to respond immediately, or at least within 24 hours
  • If your complaint is in writing, the Chief Executive Officer will acknowledge receipt within 48 hours
  • After investigation into the complaint, you will normally be sent a full reply within 20 working days. It can take time to establish the facts and circumstances. If this is likely to take longer than 20 working days the Chief Executive Officer will advise you of this.
  • If you are unhappy about how the complaint is being handled, you may complain directly to the Healthcare Commission. The contact details are below.

Healthcare Commission
London and South East
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG
Tel:     020 7448 9200