Once an admission date has been arranged for your treatment by your consultant secretary you will receive a letter from the Reservations Department containing everything you need to know about your visit to London Bridge Hospital: from the time and date of the admission to any pre-treatment preparation and what you need to bring with you.
If you feel at all unclear about any aspect of your visit, please contact your consultant's secretary who will be able to provide you with all the help and information you need. If you are unable to attend the hospital at the arranged time, please contact your consultant's secretary to cancel or reschedule your admission date. Upon confirmation of your admission date, the first thing you need to do is contact your medical insurance company.
There are some occasions when patients are booked at very late notice by the consultant. In this instance you will not receive a letter from the Reservations Department.
Before admission, you need to inform your medical insurance company of your forthcoming treatment. This is necessary to confirm that your insurance policy covers the procedure and to set in motion the necessary procedures for payment. It is always advisable to liaise closely with your medical insurance company throughout your treatment to ensure peace of mind and a successful outcome without any financial concerns.
Your medical insurance company will most likely provide you with a claim number and a claim form for you to complete. They will also advise you on the details of your policy, explaining whether there are any constraints or excesses that you need to be aware of.
After reporting to the hospital's Main Reception, full details of your medical insurance, including the claim number, should be handed to the hospital admission staff. This must be done prior to your treatment so that we can deal with your insurance company, invoicing them directly. It should be noted, however, that should there be a delay or a refusal to pay for the treatment, you will be liable for the settlement of your bill.
If you have any questions about your insurance or payment methods you can contact our Pre-Admissions Officer on 020 7234 2242 / 2735 / 2854.
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