"I would like to thank St Olaf’s staff for such a friendly, warm, professional welcome and experience today. It was my first private healthcare experience and what a difference. I was greeted by a very smiley and friendly Mark Lee who chatted so naturally to me, keeping me updated with what was happening - now there’s a man that loves his job and it’s so refreshing to see and be on the receiving end of, this totally brightened up my morning.
Mr Lee showed me through to the consultation area, where I was greeted by a female nurse, unfortunately not catching her name. I was there seeing Dr Claire Fuller as was seen on time. When she arrived a male nurse made her a coffee on arrival.
It’s the little things that make a HUGE difference to people’s day, thus demonstrated in my very appreciative praise."