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Self-Pay Patients

Self-Pay Patients - Secure Payment Information

If you need to make an online payment, please click on the banner below and you will be taken to the HCA online payments page .

Alternatively, you can make your payment by phone on +44 (0) 207 234 2570

Self-Pay Information

We are now making it even easier for you to access the exceptional quality of care provided by HCA International hospitals, with our range of self-pay hospital procedure prices. We are pleased to be able to offer this self-pay option to patients requiring treatment at London Bridge Hospital.

We are able to offer a guide price for over 600 of our procedures. All self-pay hospital procedure prices include theatre costs for the procedure (s), nursing care, accommodation, routinely used drugs, dressings and consumables required during your inpatient stay, patient meals and beverages. Please note that all professional fees are charged separate to your hospital price. To obtain these costs you will need to contact the consultant’s office. You can find a list of our consultants here.

If you decide to see one of our consultants you will need a referral letter from your GP for an appointment to be arranged. Should your consultant advise surgery, the self-pay department can provide you with a guide price for your treatment once they have the relevant information. We require a procedure code and the length of stay in order to give an accurate estimate. We use the CCSD standardised schedule of procedure codes.

When a reservation is made, our Reservations department will pass the relevant information on to our self-pay department, who will write to you with a quote detailing the hospital procedure price.

Self-pay hospital procedure prices are offered at the discretion of the hospital, and may not be available in all instances. If we are not able to offer you a self-pay hospital procedure price, we will do our best to offer a suitable alternative.

If you have any queries, please contact the self-pay team on +44 (0) 207 616 4927 or +44 (0) 207 616 4928

Alternatively, please direct any self-pay enquiries to selfpayLBH@hcahealthcare.co.uk

Frequently Asked Questions:

What should I do next?

If your GP has issued a referral letter and you would like to see a consultant at London Bridge Hospital, you can contact the office of the consultant directly. Alternatively if you do not have a specific consultant in mind, please contact our GP Liaison department on +44 (0)207 234 20099or via email to GPliaisonlbh@HCAHealthcare.co.uk.

What if I have an outpatient appointment?

If you are having a consultation only, you will need to make this payment to the consultant’s office directly. Any tests you undergo are payable to the hospital and are separate to the consultants fees.
Please contact the self-pay department prior to your appointment to obtain the hospital costs for any tests you may require.

All self-funding outpatient appointments are payable in advance or on the day of treatment.

If you are covered by private medical insurance, please see the section below ‘What if I am insured?’ for further information.

How do I pay for my treatment?

The total cost of your treatment is payable before or on admission. We ask you to settle your account in advance by contacting our cashier’s department on +44 (0) 207 234 2026. Payment can be made by cash, cheque, bank transfer or credit/debit card.

If you wish to pay by bank transfer, the money must have cleared and be showing on your hospital account prior to admission. If your admission is imminent then you must provide proof of the transfer, in English, on your admission. Failure to provide this will delay your admission.

To make a secure payment online, please click here.

For postal payments, please make your cheque payable to HCA International, including your hospital account number on the back of the cheque, and send to:

HCA International
Central Cashiers
242 Marylebone Road
London NW1 6JL

What if I am insured?

If you are covered by private medical insurance, please ensure that you have contacted them prior to your admission. We require your policy number, as well as a claim number authorising your treatment. In some instances, we require a letter of guarantee from your insurance stating they are covering the costs. It is vital that you confirm cover before you commit yourself to treatment.

Full insurance details must be given to the hospital registration staff at or before time of admission for direct settlement. While the hospital will invoice your insurance company directly, it is your responsibility to ensure that claims are processed promptly. Should insurers, sponsors or guarantors decline or delay payment, you will be invoiced for immediate settlement.

What if a third party is settling my account?

If a third party will be covering the cost of your treatment, for example your employer, solicitor or trust then we either require payment in advance or a letter of guarantee authorising the treatment. 
If you are paying yourself, but claiming back from a third party please contact the Self Pay Team direct who will be able to provide you with a cost estimate. After you have been discharged we will issue an itemised invoice.

What about the extras bill?

Your insurance policy may not cover all hospital costs. If this occurs you will receive an extras bill post discharge. Examples of items which are usually not covered by an insurance company include take home medication, guest meals, telephone charges, newspapers, crutches, splints, braces and other items not deemed necessary during your admission.