• Consultant fees
If in doubt please ask a member of the
Patient Administration Department
Please read the details of your particular
agreement. Ensure you understand what’s
not included in the package price. If there
are any unexpected complications, the
hospital management reserves the right to
re-bill on an item of service basis. Accounts
not settled on departure may not qualify for
discount and will be rendered in full. Your
agreement may involve separate charges,
as these items are individual to each
patient and are specified by your doctor.
Any charges not included in the package
price will attract additional costs that you
will be required to settle. We do not want
you to have any unpleasant surprises in
relation to the account.
Payment for outpatient services must be
made in full on the day of treatment,
except where a direct settlement
agreement exists with a UK third party/
insurers. If payment is delayed or refused
in whole or part, we will invoice patients
for immediate settlement.
Please refer to all prior listed information.
Occasions when a patient may be refused
HCA regrets that patients arriving
for treatment will not be admitted
or registered if they arrive without
satisfactory insurance or sponsorship
documentation or any acceptable method
of prepayment. On such an occasion,
Admission and Registration staff will
contact the Admitting Consultant to
discuss the situation.
We ask for deposits at admission for
• Are self-funding
• Do not have cover with a recognised
• Have not had their cover confirmed by
• Do not have suitable guarantor or
We try, wherever timing and available
information permits, to inform patients
in advance and in writing of payment
required on registration/admission.
We normally bill outpatients on the day
of service, unless they are undergoing
regular recurring treatment, in which case
accounts may be billed weekly or monthly.
Short stay inpatients are normally billed
for treatment at or soon after discharge,
although there may be some delayed
charges. Longer stay patients may be billed
at intervals during their stay. Unless the
patient holds full medical insurance cover
or sponsorship with an approved body or
guarantor, a deposit will be required at
admission and thereafter the hospital may
require further payments on account. All
patients should visit the cashier before
leaving the hospital to ensure that all
administration is complete.
Payment may be made by:
Debit or credit card
We accept most major credit or
debit cards. We normally require the
completion of a credit card mandate
before admission to cover any additional
or personal expenses. The card will be
debited for outstanding charges either on
day of treatment or shortly after the day
of discharge. The hospital will provide an
invoice for all charges made against the
card together with the credit card voucher.
Payment by cheque must be made at
least 10 working days prior to admission
to allow funds to clear. Cheques can be
accepted for smaller amounts billed, such
as personal expenses, if they are drawn
on a UK bank and supported by a valid
Cash needs to be in POUNDS STERLING.
We recommend you visit a bank or
exchange to convert any foreign monies
prior to admission.
Banks can usually generate same day
transfers by fax from current accounts on
instruction from the account signatory.
Please make sure the details include
the patient’s full name and HCA Patient
Account Number, if you have one.
Payment should be made payable to our
bank. Please request a transmission report
from your bank and bring it with you.