• Permanent (home, not a
• Phone numbers
Please note that if you choose to use a
pseudonym or fail to supply accurate
identifying information, when visiting our
hospitals, HCA cannot be responsible
for ensuring the continuity of your
health record across visits to HCA sites.
Consequences include the need for
additional tests to ensure your treatment
is correct. Consequences include the
need for additional tests to ensure your
treatment is correct.
Names and Addresses
HCA does not give the names
and addresses of patients to other
organisations except under the
circumstances described in this booklet.
HCA itself will not contact you after your
visit for purposes other than:
• follow up of care,
• collecting your views about your stay
• settlement of your account unless you
have signed an additional consent.
The use of information by your insurer
Information provided to your insurer in
order to settle your account will become
part of the data held by them (and
other companies in the same group) in
accordance with the provisions of the
Data Protection Act 1998. Your insurer
may arrange for processing of your data
outside the European Economic Area.
If you have any concerns about this or
about any third party your insurer may
share your data with, please contact your
insurer. If an insurer or other organisation
has indicated that they will meet your
expenses, they may choose to use non-
medical information to send you details
of products or services. If you do not wish
to receive such information, please write
directly to the insurer or other organisation.
Disclosure to your family and friends
We will normally share information
about the progress of your treatment
with the person you name as your
nominated contact unless specifically
instructed otherwise. Please make sure
any specific wishes you have in relation
to disclosure are documented during
admission. We make best efforts to
ensure that information provided over the
telephone is restricted to those you list on
your admission as nominated contacts.
Sometimes this means refusing to disclose
information about you to someone
who feels they should know about your
treatment and progress. Please make your
family and friends aware of this.
Disclosure and settlement of
Medical information will be kept
confidential. It will be disclosed only to
those involved in your treatment or care,
to their agents and if applicable, to any
person or organisation or their agents
who may be responsible for meeting your
Such people or organisations may wish
to send details of your expenses to
companies outside the European
Economic Area (EEA) for processing.
If you have any queries about this, please
contact your insurer or sponsor. We will
also need to share your demographic
and account information with a third
party who has taken responsibility for
payment of your bill. In the event that
a bill is unpaid, then we may need to
share data with other professionals such
as solicitors, collection agents, or credit
If you reside outside of the EU
If your permanent address is outside
the EU, or your treatment is continuing
outside the EU, we may send details
of your treatment to individuals based
outside the EU specifically to promote
your ongoing care. This would normally
be the doctor who referred you to us for
treatment. If you wish, we can give you
the documents so that you have physical
control over this information.
Emailing HCA, Information for Patients
At HCA we are aware you may wish to
communicate with us by email. While
there are benefits there are also risks
which mean there may be limitations on
using email. Please read the following
before using email.
Why use emails?
• They can be quick and convenient, and
less intrusive than a phone call.
• You can keep a record of the email
(unlike a phone call).
• There is better security tracking and
reliability compared to telephone calls
and traditional mail.
YOUR GUIDE TO REGISTRATION
HCA Hospital information
Payment and insurance