What are the disadvantages?
Information stored on our computer
systems is protected by a range of security
methods. Information sent outside our
system by email is much less secure.
• If you share your computer others may
• It may be possible to intercept your email
when it is being sent over the internet.
• If a staff member is away it may be
several weeks before you receive a reply
to your email.
When to use email?
• You can use it to contact staff to make a
query or ask about an appointment.
• If you have an urgent question or feel
unwell after going home after treatment,
please do NOT email.
What safeguards are in place?
• Send an email to the department you
would like a reply from. Replying to
your email reduces the chance of our
sending your information to the wrong
• Do not give more personal information
than we need to process your request in
case it is intercepted.
• Do not ask us to send you medical
details that you would not want seen
by other people.
• We may ask you to sign a consent form
agreeing to receive information by email
if the information requested includes
confidential health information.
Confidentiality for other patients
We ask that you consider the privacy of
other patients and visitors at our sites.
HCA hospitals regularly treat people with
a high media profile and their families.
They almost always want that treatment
to be a private matter, and we ask you to
support their wishes by not commenting
on fellow patients to family or friends.
The hospital does not accept responsibility
for the loss of any cash or valuables
belonging to patients or visitors. Patients
are advised not to bring valuables into
hospital. Where this is unavoidable,
patients should ensure that the valuables
are fully insured. The hospital will accept
no liability whatsoever for any loss or
damage to valuables, cash or personal
effects which the patient or any other
persons bring into the hospital, whether as
a result of negligence or otherwise.
Code of conduct
HCA is committed to providing high
quality, cost-effective healthcare and its
employees act with absolute integrity.
To further endorse this behaviour, HCA
has produced a Code of Conduct which
provides guidance to all employees and
helps them to carry out their work within
appropriate legal and ethical standards.
To review the Code of Conduct, visit the
HCA website atwww.hcahospitals.co.uk