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Staff Testimonials
Staff Testimonials

Staff Testimonials

Read more about what our staff have to say about working in the hospital and what it means for their careers.

Mark Greene, Hotel Services Manager

Many people say what is the need for a Hotel Services Department within a hospital, we are a Hospital not a Hotel?

The difference is that we provide the services of a Hotel in a Hospital environment to the standard of a 5 star Hotel, and the expectations of our patients are the same as if they are going to a hotel.

Whether working in the Catering department, Housekeeping or Front of House, we are proud to say our standards meet those of the best hotels in the country. Working within private healthcare gives you the opportunity to use the best equipment and provide our patients with the highest possible standards.

Learning and development is key to the right people, the opportunities for employees to progress within the business are great, ensuring that clear goals are set in order to achieve these with support in training. Myself for instance started with HCA in 2000 as a Head Chef and now I am the Hotel Services Manager overseeing two sites.

Read my recent blog post on delivering world-class service.

Manuela Bernhard, GP Liaison and Marketing Manager - video

Watch the video below where Manuela shares her experiences in working at London Bridge Hospital.

Tsvetanka Bogoeva, Housekeeping Supervisor

Tsvetanka jointly manages approximately 30 staff along with two other supervisors and, as a department, they are responsible for the turnover of hospital rooms within London Bridge Hospital.

How long have you been working at London Bridge Hospital?

I have been working at London Bridge for just over 12 years. I started at the Hospital in November 2002.

Tell us about your journey at HCA?

In 2002, after arriving in the UK from Bulgaria and attending college for four months to learn English, I started at London Bridge Hospital as a bank (temporary) Housekeeping Assistant. People were very supportive and the training helped me settle in, making it a much enjoyable place to work.

In April 2003, I was employed permanently after a job became vacant. I applied for the post and was successfully offered a permanent Housekeeping Assistant role. I grabbed this opportunity to learn and work independently, to build my confidence and increase my skills set in order to prepare for any progression opportunities that would come up in the future.

In 2009, the position for Housekeeping Supervisor became available which meant a successful promotion for me and a logical next step in my career. Now, I am looking forward to my thir long service award, as I am close to completing 15 great years at London Bridge Hospital.

What do you enjoy most about your job?

I enjoy working with different people: from patients, to admin staff, nurses and managers. As well as this, you gain great knowledge by working in the Hospital, as it's highly regulated and governed by great policies to ensure we provide the best quality care to all our patients and a great working environment to all staff. The amazing learning and development opportunities are also a factor that I love about my job  – I am now responsible for the Infection Control in the Housekeeping department, which includes conducting environmental audits at our outpatient centres around the city.

What are the best things about working for London Bridge Hospital?

It is a nice place to work, with a great environment. The development and training opportunities are outstanding, the location is very convenient, and finally the benefits are excellent!

Anna Miles, Events Coordinator

Anna works in the GP Liaison team, organising GPs events, educational seminars and Basic Life Support training for GPs.

How long have you been working at London Bridge Hospital?

I've started at London Bridge Hospital in the Summer of 2014. I am the Events Coordinator and my main role and duties are to roll out, manage and administer all GP educational events.

What do you enjoy most about your job?

I really enjoy the reward of having GP’s come to me after an event and say that they really enjoyed the seminar or they tell you that they come to every event. I also enjoy working with my fellow GP Liaison colleagues. They are really great to work with.

What piece of advice would you give to anyone starting at London Bridge Hospital?

I would advise them to take things slowly as there is an awful lot of information to take in. Get to know the people around you and make the most of working for a world-renowned private hospital.